North-Western Regional Directorate of Railway Stations - a structural unit of the Directorate of Railway Stations - a branch of the open joint-stock company “Russian Railways”
Russian Federation
Objective: The paper considers a way for managing high-tech systems at infrastructure facilities of passenger complex through the integration and maintenance of communication channels. This issue is vital since the formation of information environment that’s accessible for passengers and clients will allow to minimize the gaps in the processes of introduction and provision of information on objects in a whole and their single elements. Methods: The main tools for analysis and management of a passenger complex while permanent activity implementation are: causal links, mapping, data analysis etc. Results: Option of organization and implementation of optimization scheme for communication channel array at the expense of transition to digital platforms (single informational field). Practical importance: The paper considers the issue of perception optimization for information big amounts, being received by a client in a real time, with subsequent decision-making on their basis.
passenger, information flows, communication channels, passenger request, automation
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