%0 Journal Article
%T Digital Communication Channels As a Tool for Information and Reference Service Modeling
%A Ul&#039;yanickaya, V.I.
%K passenger, information flows, communication channels, passenger request, automation
%J Bulletin of scientific research results
%D 2022
%N 2022
%P 13
%I FSBEI HE &quot;Emperor Alexander I St. Petersburg State Transport University&quot;