TY  JOUR
TI  Digital Communication Channels As a Tool for Information and Reference Service Modeling
KW  passenger
KW  information flows
KW  communication channels
KW  passenger request
KW  automation
JO  Bulletin of scientific research results
AU  Ul&#039;yanickaya, V.I.
PY  2022
IS  2022
PB  FSBEI HE &quot;Emperor Alexander I St. Petersburg State Transport University&quot;