The model of the organization of services at railway stations

Viktoriya Ul&#039;yanickaya

doi:10.20295/1815-588X-2024-01-169-177

UDC

656.224

THE MODEL OF THE ORGANIZATION OF SERVICES AT RAILWAY STATIONS The model of the organization of services at railway stations

АА Аа

Published in Proceedings of Petersburg Transport University · Pages 169–177 · Rubric: PROBLEMATIC OF TRANSPORT SYSTEM

DOI: https://doi.org/10.20295/1815-588X-2024-01-169-177

Received: 28.03.2024 Accepted: 29.03.2024 Published: 29.03.2024

Authors

Viktoriya Ul'yanickaya

Emperor Alexander I St. Petersburg State Transport University Postgraduate Student · Russian Federation · Saint-Petersburg

North-Western Regional Directorate of Railway Stations - a structural unit of the Directorate of Railway Stations - a branch of the open joint-stock company “Russian Railways” Russian Federation · Saint-Petersburg

ABSTRACT

Objective: the development of service activities at the infrastructure facilities of the passenger complex from the perspective of revising the standard set of services (mandatory, additional, related) provided to passengers and customers at railway stations. A set of services has been revised and proposed based on the volume of services consumed and actual customer requests. Methods: the work uses methods of empirical and experimental-theoretical level: observation, questioning, comparison, data analysis, etc. Results: practical examples and recommendations of services for railway stations are given, due to the adaptive transition to the separation of services in customer service (“single window”). Practical significance: the paper defines a typical set of services at railway stations, with a subsequent assessment of the possibility of considering them as a corporate asset.

KEYWORDS

customer, passenger, service, set of services, information flows, automation, railway station complex

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Editor-in-chief

Oleg S. Valinskiy

Deputy Editor-in-chief

Dmitry Kurilkin

It@pgups.ru

Science editor

Andrey Evstaf'ev

elt@pgups.ru

Edition

zhurnala P. Redakciya

izvestia@izvestiapgups.org

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GOST

Ul'yanickaya V. I. The model of the organization of services at railway stations // Proceedings of Petersburg Transport University. 2024. no. 1. pp. 169-177. DOI: https://doi.org/10.20295/1815-588X-2024-01-169-177. (Date of access 09.09.2026).

MLA

Viktoriya Ul'yanickaya. "The model of the organization of services at railway stations." Proceedings of Petersburg Transport University 21.1 (2024): 169-177. DOI: https://doi.org/10.20295/1815-588X-2024-01-169-177.

APA

Ul'yanickaya V. I. (2024). The model of the organization of services at railway stations. Proceedings of Petersburg Transport University, 21(1), 169-177. https://doi.org/10.20295/1815-588X-2024-01-169-177

Chicago

Viktoriya Ul'yanickaya. "The model of the organization of services at railway stations." Proceedings of Petersburg Transport University 21, no. 1 (2024): 169-177. https://doi.org/10.20295/1815-588X-2024-01-169-177.

WIKI

{{cite journal | author = Ul'yanickaya V. I. | title = The model of the organization of services at railway stations | journal = Proceedings of Petersburg Transport University | year = 2024 | volume = 21 | issue = 1 | pages = 169-177 | doi = 10.20295/1815-588X-2024-01-169-177 }}

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