00651naa#a2200157#i#4500001001400000005001700014100004100031102000700072200014600079210010100225215001000326608003700336675006600373700003700439856001700476EN\\bibl\777220240920072210.5##a20221019b2022####ek#y0engy0150####ca##aRU1#aIMPROVING THE PROCESS OF WORKING WITH CITIZENS' APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEXeConference article/thesis1#aSaint-PetersburgcFSBEI HE "Emperor Alexander I St. Petersburg State Transport University"d2022##a6 с.##aConference article/thesis2local##aкасающиеся перевозки людей. 656.043.2#1aUl'yanickayagViktoriya Igorevna4#aatjournal.ru