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001     EN\\bibl\7772
005     20241122231712.5
100 ## _a20221019b2022####ek#y0engy0150####ca
102 ## _aRU
200 1# _aIMPROVING THE PROCESS OF WORKING WITH CITIZENS' APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEX
       _eConference article/thesis
210 1# _aSaint-Petersburg
       _cFSBEI HE "Emperor Alexander I St. Petersburg State Transport University"
       _d2022
215 ## _a6 с.
608 ## _aConference article/thesis
       _2local
675 ## _aкасающиеся перевозки людей. 656.043.2
       _z
700 #1 _aUl'yanickaya
       _gViktoriya Igorevna
856 4# _aatjournal.ru
       _u