TY  CONF
TI  IMPROVING THE PROCESS OF WORKING WITH CITIZENS&#039; APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEX
KW  Automation
KW  communication channels
KW  feedback
KW  appeals
KW  satisfaction index
JO  INTERNATIONAL SCIENTIFIC AND PRACTICAL CONFERENCE &quot;MANAGEMENT OF OPERATIONAL WORK IN TRANSPORT&quot; (UERT-2022)
AU  Ul&#039;yanickaya, V.I.
PY  2022
PB  FSBEI HE &quot;Emperor Alexander I St. Petersburg State Transport University&quot;