%0 Conference Article
%T IMPROVING THE PROCESS OF WORKING WITH CITIZENS&#039; APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEX
%A Ul&#039;yanickaya, V.I.
%K Automation, communication channels, feedback, appeals, satisfaction index
%J INTERNATIONAL SCIENTIFIC AND PRACTICAL CONFERENCE &quot;MANAGEMENT OF OPERATIONAL WORK IN TRANSPORT&quot; (UERT-2022)
%D 2022
%P 6
%I FSBEI HE &quot;Emperor Alexander I St. Petersburg State Transport University&quot;