@article{Ul'yanickaya2022improving, author={Ul'yanickaya, V.I.}, title={IMPROVING THE PROCESS OF WORKING WITH CITIZENS' APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEX}, conference={INTERNATIONAL SCIENTIFIC AND PRACTICAL CONFERENCE "MANAGEMENT OF OPERATIONAL WORK IN TRANSPORT" (UERT-2022)}, publisher={FSBEI HE "Emperor Alexander I St. Petersburg State Transport University"}, year={2022}, pages={353-359}, }