@article{Ul'yanickaya2022improving,
author={Ul'yanickaya, V.I.},
title={IMPROVING THE PROCESS OF WORKING WITH CITIZENS' APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEX},
conference={INTERNATIONAL SCIENTIFIC AND PRACTICAL CONFERENCE "MANAGEMENT OF OPERATIONAL WORK IN TRANSPORT" (UERT-2022)},
publisher={FSBEI HE "Emperor Alexander I St. Petersburg State Transport University"},
year={2022},
pages={353-359},
}